Last updated: 17 October 2026
This policy explains how cashback is tracked, which orders qualify, how approval works and how you withdraw.
How tracking works
Cashback comes from the commission a store pays CredPoint for a sale. The store pays only when it can see your order came from us, which happens when you reach its website or app through a CredPoint offer button and complete the order in that visit.
Tracking can fail if you:
- leave and later return to the store without clicking through CredPoint again;
- visit another coupon, cashback or deal site before paying;
- use an ad blocker or browser setting that blocks the store's tracking;
- switch between browser and app, or between devices, mid-purchase;
- use a coupon code the offer doesn't allow.
Reporting your purchase
CredPoint doesn't use member accounts. To claim cashback, report your purchase through the contact form within 30 days of the order date, with the store, order ID, order date and amount. Use the same email address for all your requests so your cashback stays together.
Eligibility
An order earns cashback only if all of the following are true:
- You are 18 or older and live in India.
- The purchase started from a CredPoint offer button while the offer was live.
- The order meets every condition on the offer, including excluded products, categories, payment methods or coupon codes.
- The store reports and approves the order.
- The order isn't cancelled, returned, or refunded.
- You reported it within 30 days of the order date.
How cashback is calculated
We apply the cashback rate shown on the offer when you clicked to the order value the store confirms. Depending on the store, that value may exclude taxes, delivery charges, gift cards, wallet balances or discounts. If a store changes the commission it pays for your order, your cashback may change in proportion.
Statuses and approval
| Status | Meaning |
|---|---|
| Reported | You've sent us your order. We're waiting for the store's report. |
| Pending | The store has recorded the order and is waiting for its return and cancellation window to end. |
| Approved | The store has confirmed the order. This cashback counts towards withdrawal. |
| Declined | The store didn't confirm the order. We share its reason when it gives one. |
| Paid | We've sent the cashback to your UPI ID or bank account. |
Approval time depends on each store's return window and reporting schedule, and can take several weeks or longer. We email you when your status changes. We approve cashback only after the store approves the order and confirms the commission to us.
Missing or declined cashback
If your order hasn't moved to pending after a reasonable time, or you believe it was declined in error, choose "Missing or declined cashback" on the contact form and include your order confirmation. We will raise it with the store or affiliate network. The store makes the final decision, and we can't pay cashback it doesn't approve.
Withdrawing cashback
- Methods: UPI or bank transfer to an account in your name.
- Minimum: ₹250 of approved cashback. Approved cashback below ₹250 stays with us until your total reaches ₹250.
- How: choose "Withdrawal request" on the contact form, from the email address you used to report your purchases, with your UPI ID or bank details and the amount.
- Checks: we match each request with your approved orders and may ask you to confirm details by email.
- Payment: requests are processed in the order received, and we email you when the payment has been sent.
Stay safe: CredPoint needs only your UPI ID, or your account holder name, account number and IFSC. We will never ask for your UPI PIN, OTP, net-banking password, card details, or any payment from you to release cashback.
Reversals
If a store withdraws its approval, for example because the order was returned after approval, we may reverse that cashback. If it has already been paid, we may deduct it from your future cashback. See the Refund & Cancellation Policy.
Misuse
We may decline or reverse cashback for orders that break our Terms & Conditions, such as fake, bulk or self-cancelled orders, or the use of several identities or payout accounts.
Changes
We may update this policy. Cashback already approved is paid under the policy in force when it was approved. Questions: support@credpoint.in.