Last updated: 17 October 2026
CredPoint doesn't sell products or charge you anything. This policy explains how refunds and cancellations of your store orders affect cashback, and how withdrawal requests can be cancelled or corrected.
No fees to refund
CredPoint is free to use. Because you never pay us, there are no CredPoint charges to refund or cancel.
Store orders
Your order is with the store, not with CredPoint. To cancel an order, return a product or get a refund, contact the store and follow its policy. We can't cancel, return or refund store orders for you.
Effect on your cashback
- Cancelled, returned or fully refunded orders don't earn cashback. Pending cashback on them is declined.
- Partly returned or refunded orders earn cashback only on the part the store confirms.
- Exchanges are treated as the store reports them to us.
- Cashback already paid on an order the store later reverses may be deducted from your future cashback.
Cancelling a withdrawal request
You can cancel a withdrawal request by emailing support@credpoint.in before we send the payment. Once a UPI payment or bank transfer has been sent, it can't be cancelled.
Failed or incorrect payouts
- Failed payment: if a payout fails or is returned, the amount stays due to you. We'll email you to confirm your details and try again.
- Wrong details given: please check your UPI ID or bank details carefully. We pay to the details you give us. If they were entered incorrectly, we'll help raise it with our bank, but we can't promise the money can be recovered.
- Our error: if we pay less than your approved cashback, we'll pay the difference. If we pay more by mistake, we may adjust your future cashback.
Contact
For any question about refunds, cancellations or payouts, email support@credpoint.in or use the contact form.